UX (Customer/User Experience) Privacy Notice

Lutron respects your privacy and provides you with control of your personal data. This Privacy Notice is intended to assist you in making informed decisions when consenting to participate in customer experience research from Lutron. Please take a moment to read and understand this Privacy Notice.

This Privacy Notice explains the data we collect and how we use that data. The primary purpose of collecting data is to conduct research so that we can continue to develop products that delight our customers.

Lutron is committed to the security and privacy of our customers’ information.

We design with security and privacy in mind.

The information we gather is used to enhance the Lutron brand experience for the customer.

We are transparent about the information we collect and how we use it.

What Data categories do we collect, for what purpose, and who do we share it with?

Again, this is a user experience insights program you have chosen to participate in. Generally, data collected this program is used solely within Lutron by its employees. As part of product development, we may need to share information with contractors and consultants.

Once we summarize your interview, we anonymize your feedback and remove personally identifiable information/your home address. Within Lutron, there will be a limited number of employees who would be able to connect the Lutron-anonymized interview to you.

Category:	Purpose:	Disclosed to:
Identifiers you provide: Examples: your name, address, phone number, email address, etc.	Used to contact you and coordinate the interview with you.	Generally, only used within Lutron. We do use service providers for cloud data storage services and for email services
Commercial information: Examples: the Lutron products installed at your home/business.	To inventory the products we are interviewing you about.	Generally, only used within Lutron. We do use service providers for cloud data storage services.
Professional, employment related information, education information, age, sex, income level, family status. (Optional—it is your choice to provide.)	Used as part of our research to determine demographics of users of the Lutron products.	Generally, only used within Lutron. We do use service providers for cloud data storage services.

The data you provided to coordinate the interview to fit your schedule.
Lutron may use this data for the following purposes:
1. We will coordinate the interview to fit your schedule.
2. To respect your schedule, we will arrive on-time and end on-time.
The following is required to be provided to European Union (“EU”) users: The legal basis for use of your personal data is to conduct market research as consented to by you.
The data you provided related to your Lutron products and your buying experience. We may collect information such as your name, address, email, role, age, experience, gender, income, family status, life stage, tech savviness, home characteristics, hobbies, training, and motivations to conduct market research into Lutron products and your buying experience; our focus is not to sell/upsell Lutron products.
The following is required to be provided to European Union (“EU”) users: The legal basis for use of such personal data is to conduct market research as consented to by you.
Recordings of the Interview. If you approve, we may record the interview. We do this to minimize note taking and to respect your time. The sole purpose is to review the recording for our market research project. Recordings of you will not be used for any advertising purpose. If you permit us to record the interview you understand we will use the recording solely for the limited purpose noted.
The following is required to be provided to European Union (“EU”) users: The legal basis for use of such personal data is to conduct market research as consented to by you.
Photographs of the Interview. If you approve, we may take photographs. We do this to use your application/installation of the Lutron products as part of our market research. The photographs will be used within the Lutron product development team. Photographs will not be used for any advertising purpose. If you permit us to take photographs, you understand we will use the photographs for the limited purpose noted.
The following is required to be provided to European Union (“EU”) users: The legal basis for use of such personal data is to conduct market research as consented to by you.

How long do we keep your personal information & how do we protect it?

We will keep your personal data for a reasonable period to complete our analysis. Also, if your information is only needed for a short period, we may delete it.

Lutron takes security very seriously and we follow industry best-practices around securing data, monitoring for potential abuse, and updating systems. We do not collect more personal data than we need to fulfil our purposes stated in this Privacy Notice and we will not retain it for longer than is necessary.

To request a copy of your data, request to have your personal data erased, or for other privacy inquiries contact us at:

For privacy inquiries, generally we will verify you by confirming at least two (2) pieces of your provided personal information with information maintained by Lutron. Depending on the nature of your request we may need to implement heightened processes to verify your identity. Should you use an authorized agent to initiate a data request on your behalf, you will need to coordinate the sending of the required account verification information to us with your authorized agent.

Again, please be sure to include the nature of your request. You will not receive a differing level of service if you initiate a data request.

We are required to advise residents of California that they may request the following

A copy of your personal information collected by Lutron
Deletion of your personal information;
Opt-out of the sale of personal information;
Correction of inaccurate personal information;
Limit the use and disclosure of sensitive personal information.

The following is required to be provided to EU users regarding Data access and rights:

You have the following rights in relation to the personal information we hold about you:

Your right of access. If you ask us, we’ll confirm whether we’re processing your personal information and, if so, provide you with a copy of that personal information (along with certain other details).
Your right to rectification. If the personal information we hold about you is inaccurate or incomplete, you’re entitled to have it rectified. If we’ve shared your personal information with others, we’ll let them know about the rectification where possible. If you ask us, where possible and lawful to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.
Your right to erasure. You can ask us to delete or remove your personal information in some circumstances such as where we no longer need it or if you withdraw your consent (where applicable). If we’ve shared your personal information with others, we’ll let them know about the erasure where possible. If you ask us, where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly. Upon deleting your personal information, backups of personal information may linger for a bit with us before they are deleted. Also, we may need to retain certain data if required to do so for legal reasons.
Your right to restrict processing. You can ask us to ‘block’ or suppress the processing of your personal information in certain circumstances such as where you contest the accuracy of that personal information or you object to us processing it. It won’t stop us from storing your personal information though. We’ll tell you before we lift any restriction. If we’ve shared your personal information with others, we’ll let them know about the restriction where it is possible for us to do so. If you ask us, where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.
Your right to data portability. You have the right, in certain circumstances, to obtain personal information you’ve provided us with (in a structured, commonly used and machine-readable format) and to reuse it elsewhere or to ask us to transfer this to a third party of your choice. We will provide the information in a common industry format to you via email upon your request.
1. relying on our own or someone else’s legitimate interests to process your personal information, except if we can demonstrate compelling legal grounds for the processing;
  or
2. processing your personal information for direct marketing.
Your rights in relation to automated decision-making and profiling. You have the right not to be subject to a decision when it’s based on automatic processing, including profiling, if it produces a legal effect or similarly significantly affects you, unless such profiling is necessary for entering into, or the performance of, a contract between you and us.
Your right to withdraw consent. If we rely on your consent (or explicit consent) as our legal basis for processing your personal information, you have the right to withdraw that consent at any time.
Your right to lodge a complaint with the supervisory authority. If you have a concern about any aspect of our privacy practices, including the way we’ve handled your personal information, EU users can report it to the data protection authority within your country.

International transfers of personal data

Some of the Lutron group entities and service providers are in the United States and India. We may share your personal information with them and with a contractor located in India for select technical issues.

About us

Lutron Electronics Co., Inc. is headquartered in Coopersburg, Pennsylvania, United States. We are approximately 60 miles north of Philadelphia. We are an industry leading manufacturer of lighting control systems and have been in business for more than 50 years.

Lutron Electronics Co., Inc.
7200 Suter Road
Coopersburg, Pennsylvania, 18036 USA

This Privacy Notice provides a list of the categories of personal information, sources of that information, and sharing of that personal information for the past 12 months. This Privacy Policy also provides advanced notice of our intended uses of any subsequently provided personal information.

The following is required to be provided to EU users:

When we transfer personal data from the EU to the United States and India, we use contractual clauses process approved by the European Commission.

For EU regulatory purposes, the data controller is:

Lutron Electronics, Co., Inc.

Attn: Data Privacy

7200 Suter Road

Coopersburg, PA 18036 USA

and our EU representative is:

Lutron LTC

10, rue du Colisée

75008 Paris France

Changes to this Privacy Notice

To ensure that you are always aware of how we use your personal information we will update this Privacy Notice from time to time to reflect any changes to our use of your personal information. We may also make changes as required to comply with changes in applicable law or regulatory requirements. We encourage you to review this Privacy Notice periodically to be informed of how we use your personal information.

Lutron is a trademark or registered trademark of Lutron Electronics Co., Inc., in the US and/or other countries.