Revised: December 31, 2021 Privacy Policy

Lutron understands that your privacy is important to you, and you care about how your personal information is used. This privacy policy explains how we use your personal information, and what rights you have in our use of your personal information. This privacy policy applies to Lutron websites as well as to the personal information we collect in the course of Lutron business operations.

First and foremost, Lutron does not sell your personal information.

Local laws may require us to offer you a means to opt out of the sale of your personal information collected by Lutron-operated websites. Lutron does not sell your personal information, so there is no need for you to “opt out of sale.”

If you use other Lutron websites, software, or Apps, or if you “sign in” to a myLutron account, please review those individual privacy notifications, which provide additional details specific to those websites, software, Apps, or accounts.

We will address the following categories of information in this Privacy Policy:

What information does Lutron collect, for what purpose, and who do we share it with?

Depending on your interaction with Lutron, we may collect the following:


For what purpose do we collect the above information?

We use your information to improve the Lutron product experience. Lutron does not sell your personal information.

  1. Website performance. Lutron utilizes technology to accumulate information about traffic on our websites. The data collected may include your IP address, information about the browser being used, server logs, the pages you view at Lutron web sites, the links you click, and other actions you take in connection with Lutron web sites.

    We use this information on an individual and aggregated basis to help design and improve our web pages, monitor website usage, and compile business and technical statistics.

  2. Customer service. We provide various user interfaces to allow you to provide your contact information and to request information about our products and services. We may also seek your feedback regarding the quality of a Lutron webinar or your feedback about a recent visit to a Lutron Experience Center. This website also presents the opportunity for an online “chat” to obtain customer service. Contact information may be requested in each case, as well as other personal data that is relevant to your customer service inquiry. This personal data is used to enhance your customer experience.

  3. Enrollment in email marketing from Lutron. From within this website, you may be able to “opt in” to receiving marketing email communications from Lutron. You can unsubscribe at any time by clicking the “unsubscribe” link from within the marketing email. Please note we may also email you important service updates such as password reset requests, information on security updates, and technical support information. Because these are sent for essential product functionality, you may not opt out of service- and security-related emails.

  4. Providing website feedback to Lutron. From our website, you can contact us to inform us of issues with our website, such as broken links. Your data helps us investigate your comment and initiate modifications to our website.

  5. Business administration and legal compliance. We may use your personal information for the following business administration and legal compliance purposes: to comply with our legal obligations, to enforce our legal rights, and to protect rights of third parties.

We obtain this personal information in the following ways:

Directly. For example: when you provide information during interactions with a Lutron employee who is assisting you, during a visit to a Lutron Experience Center, or when viewing a Lutron webinar or downloading Lutron product information.

Indirectly and from third parties. For example: interactions with a Lutron contracted sales representative agency, dealer, or distributor, from available industry information about construction projects, when your badge is scanned while you are visiting a Lutron trade show booth, or by attending a third-party-hosted seminar to learn about Lutron products.

From activity on our website. For example:

  • Using a webpage interface to provide your contact information and to request information about our products and services, enrolling in email marketing, initiating a “chat” on the website, or assembling information about traffic on our websites.

  • “Cookies” information. Cookies are small pieces of data that are stored by a user's web browser when accessing a website. Cookies are part of the flow of information between hardware devices and web browsers, and can be used for, among other things, customizing user interaction with web sites and enhancing web site performance and utility.

    Cookies may be used for many different purposes, including:

    1. Required (Strictly Necessary) Cookies: These cookies are required to make the websites function properly and give you access across Lutron sites.

    2. Analytics (Performance) Cookies: These cookies are used to analyze how the Lutron website is used, to count the number of visitors, and to identify improvement opportunities. Website usage statistics and other reports are not linked to an individual.

    3. Functional Cookies: These cookies allow the website to remember the choices you make such as your username, language, or the region you are in, and provide enhanced, more personal features. They may also be used to provide services you have asked for such as watching a video or speaking with a customer service representative via chat.

    4. Targeting Cookies: These cookies may be placed by websites other than Lutron, such as by advertising companies we are working with. They may be used by those companies to help provide more relevant advertising, and are subject to the respective policies for the aligned external services.

  • Depending on the cookies in use, we may collect personal information about your device, browsing actions and patterns. Similar to cookies, we may also collect personal information by using, pixels, beacons, log files, and other similar technologies in order to compile information about your web site usage and your interaction with email received from Lutron.

  • You may elect to refuse to accept cookies by changing your browser preferences, utilizing commercially available software, or using the cookie preference center available in the cookie banner. If you choose not to accept certain cookies from Lutron’s web sites, it may affect the website performance, including your ability to access certain features.

The web browser you choose to use may have a “do not track” (or similar) option available in the browser’s settings.
A browser’s "Do Not Track" feature lets you tell websites that you do not want to have your online activities tracked. These browser features are not uniform, so Lutron is not currently set up to respond to those signals.

With Whom May We Share Your Personal Data?

We take your privacy seriously and will not share your personal data with others, except in the following circumstances:

  1. Service providers. We may disclose your personal data to third-party service providers who enable us to fulfill your request for enhanced website functionality, Lutron product literature or samples, or to connect you with a local sales representative agency, website hosting, and professional services including information technology services, regulatory services, and legal services.

  2. Our other group entities. We may disclose your personal data to our other Lutron group companies to provide you with tailored services and communications, or in accordance with our business administrative practices.

  3. Legal reasons. We may use or disclose your personal data as we deem necessary or appropriate under applicable laws; to respond to requests from governmental and regulatory authorities; to comply with court orders, litigation procedures, and other legal processes; to obtain legal remedies or limit our damages; to protect the operations of Lutron group entities; and to protect the rights, safety, or property of our employees, you, or others.

How you contact us to request a copy of your data, request to have your personal data erased, or for other privacy inquiries?

Contact us at the following address. Please be sure to indicate the nature of your request:



  3. 1 (844) LUTRON1 (United States)
    China Mainland: 4000-463-600
    Hong Kong: 800-908-673
    Macau: 0800-401
    Indonesia: 001-803-011-3994 (toll free)
    Thailand: 01-800-120-665853 (toll free)
    Taiwan: 00801-137-851
    India: 000800-050-1992
    Singapore: 800-120-4491

For security reasons, we will need to verify that the person initiating a data request is authorized.

To opt out of receiving email marketing simply click on the unsubscribe link in the email you receive. No further verification is needed.

For other privacy inquiries, generally we will verify you by confirming at least two (2) pieces of your provided personal information with information maintained by Lutron. Depending on the nature of your request we may need to implement heightened processes to verify your identity. Should you use an authorized agent to initiate a data request on your behalf, you will need to coordinate with your authorized agent to send the required account verification information to us.

You will not receive a differing level of service if you initiate a data request; initiating a request will not impact the operation of Lutron products you may be using.

How long do we keep your personal data & how do we protect it?

Lutron takes security very seriously and we follow industry best practices around securing data, monitoring for potential abuse, and updating systems. We collect only the personal data we need to fulfill the purposes stated in this Privacy Policy, and we will not retain personal data for longer than necessary.

We will generally retain personal data collected from you via this website for less than three years. Upon “opting out” of email marketing, we may continue to retain your information for other service and support reasons such as: password reset, technical updates, warranty requests. However, if we believe we need to retain personal data to respond to a legal inquiry, we may retain the data for a longer period.

Personal data from minors

This website is directed solely at adults. If you are under the age of sixteen (or, if being a 'minor' is defined as a younger age in your relevant jurisdiction, that relevant age), please do not provide us with any of your personal data, including your email address.

Other Lutron websites and third-party links

This website may include links to:

  1. Lutron websites focused on other countries. Because privacy laws vary by country, when you leave this Lutron website we encourage you to read the privacy policy of every website you visit.

  2. Third party websites. Clicking on links to third party websites may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies. When you leave our website, we encourage you to read the privacy policy of every website you visit.

About us

Lutron Electronics Co., Inc. is headquartered in Coopersburg, Pennsylvania, United States. We are approximately 60 miles north of Philadelphia, Pennsylvania. We are an industry leading manufacturer of lighting control systems and have been in business for more than 50 years.

Lutron Electronics Co., Inc.
7200 Suter Road
Coopersburg, PA 18036 USA

This Privacy Policy provides a list of the categories of personal information we may have collected, the source from which we may have collected that information, and how we have shared that information for the past 12 months. This Privacy Policy also provides advanced notice of our intended uses of any subsequently provided personal information.

Changes to this Privacy Policy

To ensure that you are always aware of how we use your personal data we will update this Privacy Policy from time to time to reflect any changes to our use of your personal data. We may also make changes as required to comply with changes in applicable law or regulatory requirements. We will notify you by e-mail of any significant changes. However, we encourage you to review this Privacy Policy periodically to be informed of how we use your personal data.

Lutron is a trademark or registered trademark of Lutron Electronics Co., Inc., in the US and/or other countries.