What information does Lutron collect, for what purpose, and who do we share it with?
Depending on your interaction with Lutron, we may collect the following:
Name, address, email address, internet protocol(IP) address or other similar identifiers.
Lutron may use this personal information to: respond to your inquiry or to provide feedback, ship items you request, understand generally what area you are accessing Lutron websites from.
Browsing history of your interactions with a Lutron-operated website.
Lutron may use this personal information to understand what portions of Lutron websites are used most frequently to enhance website development.
Records of products or services that you have inquired about, purchased, or obtained.
Lutron may use this personal information to facilitate email marketing from us, or to send you information about a newly introduced Lutron product that integrates with your existing Lutron system. You may choose to opt out of our email marketing programs.
Lutron may also use this personal information to provide certain service-related email communication. Because these emails are sent for essential product functionality, you may not opt out of service- and security-related emails.
|Professional or employment related information.
Information about your profession: architect, lighting designer, electrical contractor, etc.
Lutron may use this personal information to facilitate targeted email marketing from us. We may, for example, send lighting designers information about an upcoming training webinar, or send electrical contractors information about newly introduced Lutron products and tools to help grow their business.
For what purpose do we collect the above information?
We use your information to improve the Lutron product experience. Lutron does not sell your personal information.
Website performance. Lutron utilizes technology to accumulate information about traffic on our websites. The data collected may include your IP address, information about the browser being used, server logs, the pages you view at Lutron web sites, the links you click, and other actions you take in connection with Lutron web sites.
We use this information on an individual and aggregated basis to help design and improve our web pages, monitor website usage, and compile business and technical statistics.
Customer service. We provide various user interfaces to allow you to provide your contact information and to request information about our products and services. We may also seek your feedback regarding the quality of a Lutron webinar or your feedback about a recent visit to a Lutron Experience Center. This website also presents the opportunity for an online “chat” to obtain customer service. Contact information may be requested in each case, as well as other personal data that is relevant to your customer service inquiry. This personal data is used to enhance your customer experience.
Enrollment in email marketing from Lutron. From within this website, you may be able to “opt in” to receiving marketing email communications from Lutron. You can unsubscribe at any time by clicking the “unsubscribe” link from within the marketing email. Please note we may also email you important service updates such as password reset requests, information on security updates, and technical support information. Because these are sent for essential product functionality, you may not opt out of service- and security-related emails.
Providing website feedback to Lutron. From our website, you can contact us to inform us of issues with our website, such as broken links. Your data helps us investigate your comment and initiate modifications to our website.
Business administration and legal compliance. We may use your personal information for the following business administration and legal compliance purposes: to comply with our legal obligations, to enforce our legal rights, and to protect rights of third parties.
We obtain this personal information in the following ways:
Directly. For example: when you provide information during interactions with a Lutron employee who is assisting you, during a visit to a Lutron Experience Center, or when viewing a Lutron webinar or downloading Lutron product information.
Indirectly and from third parties. For example: interactions with a Lutron contracted sales representative agency, dealer, or distributor, from available industry information about construction projects, when your badge is scanned while you are visiting a Lutron trade show booth, or by attending a third-party-hosted seminar to learn about Lutron products.
From activity on our website. For example:
Using a webpage interface to provide your contact information and to request information about our products and services, enrolling in email marketing, initiating a “chat” on the website, or assembling information about traffic on our websites.
“Cookies” information. Cookies are small pieces of data that are stored by a user's web browser when accessing a website. Cookies are part of the flow of information between hardware devices and web browsers, and can be used for, among other things, customizing user interaction with web sites and enhancing web site performance and utility.
Cookies may be used for many different purposes, including:
Required (Strictly Necessary) Cookies: These cookies are required to make the websites function properly and give you access across Lutron sites.
Analytics (Performance) Cookies: These cookies are used to analyze how the Lutron website is used, to count the number of visitors, and to identify improvement opportunities. Website usage statistics and other reports are not linked to an individual.
Functional Cookies: These cookies allow the website to remember the choices you make such as your username, language, or the region you are in, and provide enhanced, more personal features. They may also be used to provide services you have asked for such as watching a video or speaking with a customer service representative via chat.
Targeting Cookies: These cookies may be placed by websites other than Lutron, such as by advertising companies we are working with. They may be used by those companies to help provide more relevant advertising, and are subject to the respective policies for the aligned external services.
Depending on the cookies in use, we may collect personal information about your device, browsing actions and patterns. Similar to cookies, we may also collect personal information by using, pixels, beacons, log files, and other similar technologies in order to compile information about your web site usage and your interaction with email received from Lutron.
You may elect to refuse to accept cookies by changing your browser preferences, utilizing commercially available software, or using the cookie preference center available in the cookie banner. If you choose not to accept certain cookies from Lutron’s web sites, it may affect the website performance, including your ability to access certain features.
The web browser you choose to use may have a “do not track” (or similar) option available in the browser’s settings.
A browser’s "Do Not Track" feature lets you tell websites that you do not want to have your online activities tracked. These browser features are not uniform, so Lutron is not currently set up to respond to those signals.
With Whom May We Share Your Personal Data?
We take your privacy seriously and will not share your personal data with others, except in the following circumstances:
Service providers. We may disclose your personal data to third-party service providers who enable us to fulfill your request for enhanced website functionality, Lutron product literature or samples, or to connect you with a local sales representative agency, website hosting, and professional services including information technology services, regulatory services, and legal services.
Our other group entities. We may disclose your personal data to our other Lutron group companies to provide you with tailored services and communications, or in accordance with our business administrative practices.
Legal reasons. We may use or disclose your personal data as we deem necessary or appropriate under applicable laws; to respond to requests from governmental and regulatory authorities; to comply with court orders, litigation procedures, and other legal processes; to obtain legal remedies or limit our damages; to protect the operations of Lutron group entities; and to protect the rights, safety, or property of our employees, you, or others.