Ketra Design Studio and Mobile App Privacy Notice

The Ketra Design Studio, Mobile App, and my.goketra.com (“App”) lets you control the personal data provided by you or collected by Lutron when you use the App (“Data”). This Privacy Notice is intended to assist you in making informed decisions when using the App. Please take a moment to read and understand it. Please note that within this App you may be redirected to a Lutron website; in which case you should also review the privacy notices specific to that website.

This Privacy Notice explains the Data we collect from you and how we use that Data when you use the services available from the App.

Lutron is committed to the security and privacy of our customers’ information.

We design with security and privacy in mind.

The information we gather is used to enhance the Lutron brand experience for the customer.

We are transparent about the information we collect and how we use it.

The primary purpose of collecting Data is to provide you with enhanced functionality when configuring or controlling your Ketra lighting system via the App. To control your lighting system via the Ketra Mobile App you must also:

Purchase an N4 hub and connect it to a Local Area Network or Internet via a wired ethernet connection.
Have a Wi-Fi or cellular internet connections to the device on which you installed the App (usually a smartphone or tablet computer).

What Data categories do we collect, for what purpose, and who do we share it with?

Category:	Purpose:	Disclosed to:
Personal data/identifiers you provide as part of account setup information	To allow you to access your account To allow Lutron to send you emails To enable authorization and authentication to installations	Third-party providers, including: Cloud service providers
Information about computer accessing installation (Design Studio only) and system programming events	To provide diagnostics for system troubleshooting	Third-party providers, including: Cloud service providers
Technical lighting system information including, electronic network activity, and location of the installation (city & state)	To enable system functionality	Third-party providers, including: Cloud service providers We may share your system log files to assist with troubleshooting issues or provide technical assistance that you request

Personal data/identifiers you provide as part of account setup information :

To control and configure your Ketra system, you will need to establish an account with Ketra by providing an email address and password.
We use this Setup Information for the following purposes:
1. To provide you with the ability to control your lighting control system with the App (combined with the lighting and technical information from the Ketra system – see below).
  We share your Data with third-party providers, primarily cloud service providers, to assist us in providing App functionality. If you have requested to integrate your Lutron system with a third party, we share your Data with that third party. See the section—"Your request to share Data with third-party systems” for more information.
2. The following is required to be provided to European Union (“EU”) users: The service providers we use are located within the United States and their use of your Data is governed by the US Privacy Shield. The legal basis for our use of your Data for the purposes in this section is to perform our obligations in accordance with the contract that we have with you, in this case to provide the functionality for your App to control your lighting control system.
3. To email you important service updates, such as account password reset requests, information on security updates, technical support information, etc.
  We may contact you by email for service and security-related notifications. An example of a security-related notification is an email confirming your account initiation, password changes, and similar changes that allow you to monitor any unauthorized access to your account.
  We share your Data with third-party providers that assist us in delivering these emails to you.
  The following is required to be provided to EU users: The service providers we use are located within the United States and their use of your Data is governed by the US Privacy Shield. The legal basis for our use of your Data for the purposes in this section is to perform our obligations in accordance with the contract that we have with you, in this case to provide security and service related updates from us.
Technical lighting system information collected from the Ketra system including electronic network and internet activity.

We collect technical information from the Ketra system to enable the system to function. Examples of this information include: devices you have linked to your Ketra system such as serial numbers and MAC addresses of lamps, luminaires, control devices, and hubs; group information; scene and show programming; keypad button programming.
We use the lighting and technical information from the hub for the purpose of providing you with the service of having the App control your lighting control system.
We use the location (city and state) of the system to provide astronomical clock functionality to control the lights based on sunset and sunrise.
The following is required to be provided to EU users: The service providers we use are located within the United States and their use of your Data is governed by the US Privacy Shield. The legal basis for our use of your Data for the purposes described in this section is to perform our obligations in accordance with the contract that we have with you, in this case to provide the functionality for your App to control your lighting system.
Information from the App and the device the App is installed on.
1. We collect information from the App to provide the functionality you have requested. Examples of this information include sending us your button presses and similar aspects of the App functionality to initiate changes to lighting levels, initiate timeclock events, etc. Additionally, we collect information from the device the App is installed on such as the operating system version of the device.
  The following is required to be provided to EU users: The service providers we use are located within the United States and their use of your personal data is governed by the US Privacy Shield. The legal basis for our use of your Data for the purposes described in this section is to perform our obligations in accordance with the contract that we have with you, in this case to provide the functionality for your App to control your lighting system.
2. We use your Data to assess system up-time performance and to monitor for security threats. Also, we use Data in an aggregated manner to enable us to monitor up-time system availability, whether we have adequate bandwidth for the lighting control system to operate, etc.
  The following is required to be provided to EU users: The service providers we use are located within the United States and their use of your personal data is governed by the US Privacy Shield. The legal basis for our use of your Data for the purposes in this section is to perform our obligations in accordance with the contract we have with you.
Getting help from us:

Within the Ketra Mobile App, you may request assistance from us by App log files from the Ketra Mobile App to us. These log files contain information about the Ketra Mobile App usage and keypad button pushes. If you provide system log files to us, we use this Data for the purpose of diagnosing and responding to your inquiry requesting assistance.
The following is required to be provided to EU users:
We may share your system log files with Lutron United States operations and Lutron India operations (Lutron GL Sales and Services Pvt. Ltd.). Additionally, for select technical issues, we may share your log files with a contractor located in India.
The legal basis for our use of your Data for the purposes described in this section is to perform our obligations in accordance with the contract that we have with you, in this case to respond to your request for assistance.

Your request to share data with third-party systems

Ketra systems can inter-operate with many third-party systems such as Google Assistant™ and Amazon Alexa™. It is your choice to permit these third-party systems to access your Ketra system. Also, by requesting such third-party interoperability, you are requesting an ongoing transfer of your Data to the third-party system. Each third-party has varying requirements of the quantity of your Data needed for their interoperability to function. Please be aware that some third-parties require a complete set of your Data be continuously transferred for their interoperability to function.

To initiate the inter-operability, you are generally required to enroll via the third-party’s system. By enrolling, you are authorizing Ketra to share your Data with the third party. Any Data we provide to the third party at your request is not covered by this Privacy Notice as that data is no longer under our control. Any Data that you request us to provide to a third-party is controlled by that third party’s privacy policy.

To request a copy of your data, request to have your personal data erased, or for other privacy inquiries contact us at:

For security reasons, we will need to verify that the person initiating a data request is authorized. As you must have an account for this App to function, upon our receipt of a data request we will advise you to send certain information from within the App while you are logged into your account. We must receive the requested information within the provided time period in order for us to initiate your data request. Should you use an authorized agent to initiate a data request on your behalf, you will need to coordinate the sending of the required account verification information to us with your authorized agent.

If you are contacting us via email or telephones, please be sure to include the nature of your request (e.g. request a copy of your data, request data erasure, etc.). Initiating a request will not impact your service level of the operation of your Caséta/RA2 Select system.

If you request erasure of required operational data, certain functionality provided by the App and bridge/main repeater will be lost such as: the ability to use the App to remotely control your Caséta/RA2 Select system, timeclocking, and third-party integrations. If you request erasure of your account, you can later create a new account and re-use the existing Caséta/RA2 Select hardware, however you will need to reprogram your system.

We are required to advise residents of California that they may request the following

A copy of your personal information collected by Lutron
Deletion of your personal information;
Opt-out of the sale of personal information;
Correction of inaccurate personal information;
Limit the use and disclosure of sensitive personal information.

The following is required to be provided to EU users regarding Data access and rights:

You have the following rights in relation to the Data we hold about you:

Your right of access. If you ask us, we’ll confirm whether we’re processing your Data and, if so, provide you with a copy of that Data (along with certain other details).
Your right to rectification. If the Data we hold about you is inaccurate or incomplete, you’re entitled to have it rectified. If we’ve shared your Data with others, we’ll let them know about the rectification where possible. If you ask us, where possible and lawful to do so, we’ll also tell you who we’ve shared your Data with so that you can contact them directly.
Your right to erasure. You can ask us to delete or remove your Data in some circumstances such as where we no longer need it or if you withdraw your consent (where applicable). If we’ve shared your Data with others, we’ll let them know about the erasure where possible. If you ask us, where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your Data with so that you can contact them directly. Upon deleting your Data, backups of personal information may remain for a reasonable time with us before they are deleted. We may need to retain certain Data if required to do so for legal reasons.
Your right to restrict processing. You can ask us to “block” or suppress the processing of your Data in certain circumstances such as where you contest the accuracy of that Data or you object to us processing it. It won’t stop us from storing your Data though. We’ll tell you before we lift any restriction. If we’ve shared your Data with others, we’ll let them know about the restriction where it is possible for us to do so. If you ask us, where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your Data with so that you can contact them directly.
Your right to data portability. You have the right, in certain circumstances, to obtain Data you’ve provided to us (in a structured, commonly used and machine-readable format) and to reuse it elsewhere or to ask us to transfer this to a third party of your choice. We will provide the Data in a comma separated value (CSV) format to you via email upon your request.
Your right to object. You can ask us to stop processing your Data, and we will do so, if we are:
1. relying on our own or someone else’s legitimate interests to process your Data, except if we can demonstrate compelling legal grounds for the processing;
  or
2. processing your Data for direct marketing.
Your rights in relation to automated decision-making and profiling. You have the right not to be subject to a decision when it’s based on automatic processing, including profiling, if it produces a legal effect or similarly significantly affects you, unless such profiling is necessary for entering into, or the performance of, a contract between you and us.
Your right to withdraw consent. If we rely on your consent as our legal basis for processing your Data, you have the right to withdraw that consent at any time.
Your right to lodge a complaint with the supervisory authority. If you have a concern about any aspect of our privacy practices, including the way we’ve handled your personal information, EU users can report it to the data protection authority within your country.

How long do we keep your Data & how do we protect it?

Provided you continue to use the Ketra system, we will retain your Data to provide the functionality you have requested. If your Ketra system is not used for an extended period of time, we will start the process to remove your account from our systems. You will receive at least 2 emails advising you to log into your account and/or use your system in order to keep your account active. Note that if your Data is only needed for a shorter period, we may delete it.

We take security very seriously and we follow industry best-practices around securing data, monitoring for potential abuse, and updating systems.

About us

Lutron Electronics Co., Inc. is headquartered in Coopersburg, Pennsylvania, in the United States. We are approximately 60 miles north of Philadelphia. We are an industry leading manufacturer of lighting control systems and have been in business for more than 50 years.

Lutron Electronics, Co., Inc.
7200 Suter Road
Coopersburg, PA 18036 USA

The following is required to be provided to EU users:

When we transfer personal data from the EU to the United States and India, we use contractual clauses process approved by the European Commission.

For EU regulatory purposes, the data controller is:

This Privacy Notice provides a list of the categories of personal information collected, sources of that personal information, and sharing of that personal information for the past 12 months. This Privacy Notice also provides advanced notice of our intended uses of any subsequently collected personal information.

Changes to this Privacy Notice

To ensure that you are always aware of how we use your Data we will update this Privacy Notice from time to time to reflect any changes to our use of your personal information. We may also make changes as required to comply with changes in applicable law or regulatory requirements. We will notify you by e-mail or other means of any significant changes. However, we encourage you to review this Privacy Policy periodically to be informed of how we use your Data.

Amazon and Alexa are trademarks of Amazon.com. Google Assistant is a trademark of Google LLC.

Lutron and Ketra are trademarks or registered trademarks of Lutron Electronics Co., Inc., in the US and/or other countries.

Lutron makes no claim to copyright protections for text provided by the European Commission