Quantum & myRoom Privacy Notice

Lutron respects your privacy and provides you with control of your personal Data. This Privacy Notice is intended to assist you in making informed decisions when using the Quantum and/or myRoom software (the “Software”). Please take a moment to read and understand it.

Lutron is committed to the security and privacy of our customers’ information.

We design with security and privacy in mind.

The information we gather is used to enhance the Lutron brand experience for the customer.

We are transparent about the information we collect and how we use it.

This Privacy Notice explains the information we collect and how we use that Data. The primary purpose of collecting Data is to provide you with the functionality to control and monitor your Quantum and/or myRoom lighting control system. For the Software to function you must also purchase a Quantum and/or myRoom lighting control system comprising Quantum and/or myRoom processors and a server running Lutron’s Q-Manager software.

What Data categories do we collect, for what purpose, and who do we share it with?

What information do we collect?

Category:	Purpose:	Disclosed to:
Building/facility information and identifiers (such as email address, facility manager’s name, street address location, etc.) that you provide:	To access the Quantum and/or myRoom software and to send emails to you.	Third-party providers, to include: Cloud service providers if we are archiving a copy of the Quantum and/or myRoom Database. Service providers that assist us in sending you emails.
	Timeclocking functionality (optional).
	Third-party integrator functionality (optional).	Third-party integrators, if you have requested this functionality.
Lighting and system technical information, which includes electronic and network internet activity:	To provide system functionality.	Third-party providers, to include: Cloud service providers if we are archiving a copy of the Quantum and/or myRoom Database. Third-party integrators, if you have requested this functionality. Should you request technical assistance, we may share your system log files with service providers that assist with troubleshooting your issue.
	Commercial information for our marketing programs targeted to professional installers.

System setup and configuration Data

The primary use of the Quantum and/or myRoom system is in commercial facilities. Primary users of the Quantum and/or myRoom software are likely to be: a) the installing electrical contractor and b) the facility manager(s).

When a Quantum and/or myRoom system is designed and commissioned, many details are entered into the system configuration in order to ensure that the system operates according to your specifications. These configuration parameters are entered using the Quantum and/or myRoom design software and transferred into the lighting system hardware that is installed at your facility. These parameters may also live on the Q-Manager server at your facility.

Lutron uses this System setup and configuration Data for the following purposes:
1. To maintain a backup copy of your system’s configuration in order to provide you with service in the event that your system becomes corrupted or is otherwise compromised and cannot be recovered through your own efforts.
2. To make informed business decisions about how customers are using our systems and features.
3. To be able to quote upgrades or other service you may contact us about.
4. If you have purchased a Software Maintenance Agreement (“SMA”) from us, we may use a backup copy of your system’s configuration to verify any features you are using for which an update exists.
Who do we share your personal information with for these purposes?

We share your personal information with third-party providers that assist us with maintaining the project information and backups of the configuration Data.

The following is required to be provided to European Union (“EU”) users: The legal basis for use of your personal information is to perform our obligations in accordance with any contract that we may have with you. In this case, it is to ensure the system operates according to your specifications.
System alert information, including history of alerts

After a Quantum and/or myRoom system is designed and commissioned, there are many alerts generated by the lighting control system. This information can be used by a facility manger to monitor the health of their lighting control and perform the necessary tasks to mitigate the issues. A history of these alerts and when they were “cleared” live on the Q-Manager server at your facility.

Lutron uses this alert and historical alert Data for the following purposes:
1. To maintain a backup copy of the alerts, in order to provide you with service in the event that your system becomes corrupted or is otherwise compromised and cannot be recovered through your own efforts.
2. To be able to quickly assess system issues and provide solutions to improve/fix your lighting control system during a service visit.
The following is required to be provided to European Union (“EU”) users: The legal basis for use of your personal information is to perform our obligations in accordance with any contract that we may have with you. In this case, it is to monitor the lighting system.
Historical system activity Data (including energy, power, occupancy, and system event Data)

After a Quantum and/or myRoom system is designed and commissioned, there are many system activities generated by the lighting control system. The system activity Data includes energy, power, occupancy, and system event Data. The energy/power Data can be used by a facility manger to monitor the energy usage in their building(s) and allow them to tweak their system to be more energy efficient. Occupancy Data can be used by the facility manager to monitor usage of the spaces in their buildings and determine ways to better utilize their spaces. System activity Data includes events like keypad presses, time clock event activity, and user interaction with the system. This Data can be used by the facility manager to determine how the lighting control system is being used.

Lutron uses this system activity Data for the following purposes:
1. To maintain a backup copy of the alerts, and in order to provide you with service in the event that your system becomes corrupted or is otherwise compromised and cannot be recovered through your own efforts.
2. To be able to quickly assess system issues and provide solutions to improve/fix your lighting control system during a service visit.
The following is required to be provided to European Union (“EU”) users: The legal basis for use of your personal information is to perform our obligations in accordance with any contract that we may have with you. In this case, it is to provide you access to monitor energy usage Data from the building.
Configuration reports that show how the system is currently configured

After a Quantum and/or myRoom system is designed and commissioned, the software on the Q-Manager server can generate reports that show how the system is currently configured. These reports can be used by the facility manager to review and confirm that their system is configured as they desire it.

Lutron uses this Data for the following purposes:
1. To be able to quickly assess system issues and provide solutions to improve/fix your lighting control system during a service visit.
The following is required to be provided to European Union (“EU”) users: The legal basis for use of your personal information is to perform our obligations in accordance with any contract that we may have with you. In this case, it is to generate system reports on the software.
Information for BACnet integration that you may request

The Quantum and/or myRoom lighting control system can be integrated to a BACnet system at the customer’s request. The integration requires items in the lighting control system to be assigned integration IDs. These integration IDs are used by the BACnet system to request information from and send updated values to the system components that have been assigned IDs.

Lutron uses this Data for the following purposes (at your request):
1. To share this Data with BACnet integrators, so they can configure the BACnet system to work with the Quantum and/or myRoom lighting control system.
2. To be able to quickly assess BACnet integration issues and provide solutions to improve/fix your lighting control system’s BACnet integration during a service visit.
The following is required to be provided to European Union (“EU”) users: The legal basis for use of your personal information is to perform our obligations in accordance with any contract that we may have with you. In this case, it is to provide information generated from your system integration to a BACnet system.
Information for other desired third-party integrations that you may request

The Quantum and/or myRoom lighting control system can be integrated with third-party system at the customer’s request. This integration may require the lighting control system to store the integration information such as connection info and credentials to communicate to the third-party system. The integration may also require the third party system to have connection information and credentials to communicate to the Quantum and/or myRoom system.

Lutron uses this Data for the following purposes (at your request):
1. To share Quantum and/or myRoom integration Data with 3rd parties, so those parties can complete their integration with the Quantum and/or myRoom lighting control system.
2. To use the third-party integration Data, so the Quantum and/or myRoom lighting control system can properly integrate with the third parties.
3. To be able to quickly assess third party integration issues and provide solutions to improve/fix your lighting control system’s third-party integration during a service visit.
Lutron provides this information to third parties that have been requested/approved by the customer. Lutron does not sell this information.

The following is required to be provided to European Union (“EU”) users: The legal basis for use of your personal information is to perform our obligations in accordance with any contract that we may have with you. In this case, it is to ensure we can integrate your system with other third-party systems (at your request). .
Information for hospitality integration features that you may request

The Quantum and/or myRoom lighting control system can be integrated with hospitality integration systems at the customer’s request. These integrations can include things like hospitality management systems, door locks, HVAC systems, etc. This integration may require the lighting control system to store the integration information such as connection info and credentials to communicate to the hospitality system. The integration may also require the hospitality system to have connection information to communicate to the Quantum and/or myRoom system:
1. To share Quantum and/or myRoom integration Data with hospitality systems so those systems can complete their integration with the Quantum and/or myRoom lighting control system.
2. To use the hospitality systems’ integration Data so the Quantum and/or myRoom lighting control system can properly integrate with the hospitality systems.
3. To be able to quickly assess hospitality integration issues and provide solutions to improve/fix your lighting control system’s hospitality system integration during a service visit.
Lutron provides this information to hospitality integrators that have been requested/approved by the customer. Lutron does not sell this information.

The following is required to be provided to European Union (“EU”) users: The legal basis for use of your personal information is to perform our obligations in accordance with any contract that we may have with you. In this case, it is to ensure we can integrate your system with other relevant hospitality systems.
Troubleshooting and support Data

After a Quantum and/or myRoom system is designed and commissioned, there are support files and troubleshooting information generated on the Q-Manager server and generated by the lighting controls.

Lutron uses this Data for the following purposes:
1. To be able to quickly assess system issues and provide solutions to improve/fix your lighting control system during service visit.
2. To provide troubleshooting information to Lutron engineers to further assess the system issues and provide solutions to improve/fix your lighting control system during the next service visit.
The following is required to be provided to European Union (“EU”) users: The legal basis for use of your personal information is to perform our obligations in accordance with any contract that we may have with you, in this case to respond to your request for assistance.

To request a copy of your Data, request to have your personal Data erased, or for other privacy inquiries contact us at:

For security reasons, we will need to verify that the person initiating a Data request is authorized. For privacy inquiries, generally we will verify you by confirming at least two (2) pieces of your provided personal information with information maintained by Lutron. Depending on the nature of your request we may need to implement heightened processes to verify your identity. Should you use an authorized agent to initiate a Data request on your behalf, you will need to coordinate the sending of the required account verification information to us with your authorized agent.

Again, please be sure to include the nature of your request. You will not receive a differing level of service if you initiate a Data request; initiating a request will not impact the operation of your Quantum and/or myRoom system.

If you request erasure of required operational Data, certain functionality provided by the Quantum and/or myRoom software may be lost, such as backups of your Quantum and/or myRoom system programming.

How long do we keep your personal information & how do we protect it?

Your personal Data that is retained (i) either on your internal server(s) on your premises or (ii) on our servers in the US when such Data is manually relayed by a field technician. Provided you continue to use the Quantum and/or myRoom software, we retain your personal Data only for as long as is necessary for our relationship with you, in accordance with our retention policies and in accordance with applicable laws. If your information is only useful or needed for a short period, we may delete it.

Lutron takes security very seriously and we follow industry-best practices around securing Data, monitoring for potential abuse, and updating systems. We do not collect more personal Data than we need to fulfill our purposes stated in this Privacy Notice and we will not retain it for longer than is necessary.

We are required to advise residents of California that they may request the following

A copy of your personal information collected by Lutron
Deletion of your personal information;
Opt-out of the sale of personal information;
Correction of inaccurate personal information;
Limit the use and disclosure of sensitive personal information.

The following is required to be provided to EU users regarding Data access and rights:

You have the following rights in relation to the personal information we hold about you:

Your right of access. If you ask us, we’ll confirm whether we’re processing your personal information and, if so, provide you with a copy of that personal information (along with certain other details).
Your right to rectification. If the personal information we hold about you is inaccurate or incomplete, you’re entitled to have it rectified. If we’ve shared your personal information with others, we’ll let them know about the rectification where possible. If you ask us, where possible and lawful to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.
Your right to erasure. You can ask us to delete or remove your personal information in some circumstances such as where we no longer need it or if you withdraw your consent (where applicable). If we’ve shared your personal information with others, we’ll let them know about the erasure where possible. If you ask us, where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly. Upon deleting your personal information, backups of personal information may linger for a bit with us before they are deleted. Also, we may need to retain certain Data if required to do so for legal reasons. To remove the possibility of further Data being sent to us, you should stop scheduling service calls for your lighting control system (system information is never automatically sent to Lutron by the lighting control system).
Your right to restrict processing. You can ask us to ‘block’ or suppress the processing of your personal information in certain circumstances such as where you contest the accuracy of that personal information or you object to us processing it. It won’t stop us from storing your personal information though. We’ll tell you before we lift any restriction. If we’ve shared your personal information with others, we’ll let them know about the restriction where it is possible for us to do so. If you ask us, where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.
Your right to data portability. You have the right, in certain circumstances, to obtain personal information you’ve provided us with (in a structured, commonly used and machinereadable format) and to reuse it elsewhere or to ask us to transfer this to a third party of your choice. We will provide the information in a common industry format to you via email upon your request.
Your right to object. You can ask us to stop processing your personal information, and we will do so, if we are:
1. relying on our own or someone else’s legitimate interests to process your personal information, except if we can demonstrate compelling legal grounds for the processing;
  or
2. processing your personal information for direct marketing.
Your rights in relation to automated decision-making and profiling. You have the right not to be subject to a decision when it’s based on automatic processing, including profiling, if it produces a legal effect or similarly significantly affects you, unless such profiling is necessary for entering into, or the performance of, a contract between you and us.
Your right to withdraw consent. If we rely on your consent (or explicit consent) as our legal basis for processing your personal information, you have the right to withdraw that consent at any time.
Your right to lodge a complaint with the supervisory authority. If you have a concern about any aspect of our privacy practices, including the way we’ve handled your personal information, EU users can report it to the Data protection authority within your country.

International transfers of personal data

Some of our group entities and service providers are in the United States or India. We may share information with such parties, and with a contractor located in India, for select technical issues.

The following is required to be provided to EU users: When we transfer personal Data from the EU to the United States and India, we use contractual clauses process approved by the European Commission. Such a transfer may also be necessary in order to perform a contract with you/fulfill your request and/or through obtaining your explicit consent.

About us

Lutron Electronics Co., Inc. is headquartered in Coopersburg, Pennsylvania, United States. We are approximately 60 miles north of Philadelphia. We are an industry leading manufacturer of lighting control systems and have been in business for more than 50 years.

Lutron Electronics Co., Inc.
7200 Suter Road
Coopersburg, PA 18036 USA

The following is required to be provided to EU users:

When we transfer personal data from the EU to the United States and India, we use contractual clauses process approved by the European Commission.

For EU regulatory purposes, the data controller is:

Lutron Electronics, Co., Inc.
Attn: Data Privacy
7200 Suter Road
Coopersburg, PA 18036 USA

This Privacy Policy provides a list of the categories of personal information, sources of that information, and sharing of that personal information for the past 12 months. This Privacy Policy also provides advanced notice of our intended uses of any subsequently provided personal information.

Changes to this Privacy Notice and your duty to inform us of changes

To ensure that you are always aware of how we use your personal information we will update this Privacy Notice from time to time to reflect any changes to our use of your personal information. We may also make changes as required to comply with changes in applicable law or regulatory requirements. We will notify you by e-mail of any significant changes. However, we encourage you to review this Privacy Notice periodically to be informed of how we use your personal information.

It is important that the personal Data we hold about you is accurate and current. Please keep us informed if your personal Data changes during your relationship with us.

Lutron, Quantum and myRoom are trademarks or registered trademarks of Lutron Electronics Co., Inc., in the US and/or other countries.