Product Registration Privacy Notice

Lutron respects your privacy and provides you with control of your personal data. This Privacy Notice is intended to assist you in making informed decisions when using the Product Registration Information form. Please take a moment to read and understand this Privacy Notice. Please note that within this portal you may be redirected to another Lutron website; in which case, you should also review the privacy notice(s) provided for that website.

This Privacy Notice explains the data we collect and how we use that data. The primary purpose of collecting data is to provide you with the functionality to enable you to register your Caséta system.

What data do we collect?

Your data you provided to register your system
In order to register, you must provide your name and an email address. All other fields are optional.
Lutron may use this data for the following purposes:
1. To contact you via email for important updates about your Caséta system, such as security updates, bug fixes, and enhancements. Due to their nature, you cannot opt out of receiving these messages
2. To email you marketing communications, such as information about Lutron and third-party products or to ask you to participate in providing feedback to us about your experience. You may unsubscribe from these marketing emails at any time by clicking “unsubscribe” in the email.
The legal basis for use of your personal data is to perform our obligations in accordance with any contract that we may have with you, to provide you with the functionality you requested, or to deliver marketing information as consented to by you.
Server logs and usage data
We use this data for the purpose of understanding how people use our application or website and diagnose problems with it. As examples of how we use this data: identifying server loads, troubleshooting fault conditions, analytics for making informed business decisions, and identifying ways to better optimize the tool. We do not sell this data.
The legal basis for use of such personal data is to perform our obligations in accordance with any contract that we may have with you, in this case to troubleshoot any issues that arise with the Product Registration Information tool.
Getting help from us
In the event you decide to contact us for assistance, we will collect data that you decide to provide to us. We may collect your name, email address, phone number and the content of any discussion, email, or chats. You may request assistance from us by sending additional information or files to assist in troubleshooting. For select technical issues, we may share your data with third-party contractors.
The legal basis for use of such personal data is to perform our obligations in accordance with any contract that we may have with you, in this case to respond to your request for assistance.

How to Access Data and Your Rights

If you are an EU national and reside in the EU, or are non-EU national residing in the EU, you have the following rights in relation to the personal data we hold about you:

Your right of access. If you ask us, we’ll confirm whether we’re processing your personal data and, if so, provide you with a copy of that personal data (along with certain other details).
Your right to rectification. If the personal data we hold about you is inaccurate or incomplete, you’re entitled to have it rectified. If we’ve shared your personal data with others, we’ll let them know about the rectification where possible. If you ask us, where possible and lawful to do so, we’ll also tell you who we’ve shared your personal data with so that you can contact them directly.
Your right to erasure. You can ask us to delete or remove your personal data in some circumstances such as where we no longer need it or if you withdraw your consent (where applicable). If we’ve shared your personal data with others, we’ll let them know about the erasure where possible. If you ask us, where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your personal data with so that you can contact them directly. Upon deleting your personal data, backups of personal data may linger for a bit with us before they are deleted. Also, we may need to retain certain data if required to do so for legal reasons.
Your right to restrict processing. You can ask us to ‘block’ or suppress the processing of your personal data in certain circumstances such as where you contest the accuracy of that personal data or you object to us processing it. It won’t stop us from storing your personal data, though. We’ll tell you before we lift any restriction. If we’ve shared your personal data with others, we’ll let them know about the restriction where it is possible for us to do so. If you ask us, where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your personal data with so that you can contact them directly.
Your right to data portability. You have the right, in certain circumstances, to obtain personal data you’ve provided us with (in a structured, commonly used and machine-readable format) and to reuse it elsewhere or to ask us to transfer this to a third party of your choice. We will provide the information in a common industry format to you via email upon your request.
Your right to object. You can ask us to stop processing your personal data, and we will do so, if we are:
- relying on our own or someone else’s legitimate interests to process your personal data, except if we can demonstrate compelling legal grounds for the processing; or
- processing your personal data for direct marketing.
Your rights in relation to automated decision-making and profiling. You have the right not to be subject to a decision when it’s based on automatic processing, including profiling, if it produces a legal effect or similarly significantly affects you, unless such profiling is necessary for entering into, or the performance of, a contract between you and us.
Your right to withdraw consent. If we rely on your consent (or explicit consent) as our legal basis for processing your personal data, you have the right to withdraw that consent at any time.
Your right to lodge a complaint with the supervisory authority. If you have a concern about any aspect of our privacy practices, including the way we’ve handled your personal data, you can report it to the UK Information Commissioner’s Office (ICO). You can find details about how to do this on the ICO website at https://ico.org.uk/concerns/ or by calling their helpline on 0303 123 1113.

To request a copy of your data, request to have your personal data erased, or for other privacy inquiries contact us at DataPrivacy@lutron.com. Please be sure to include the nature of your request.

How long do we keep your personal data & how do we protect it?

We retain your registration details to provide access to the functionality and/or services to which you or your firm have requested. We will retain your registration details for the life of the system plus ten (10) years.

We take security very seriously and we follow industry best-practices for securing data, monitoring for potential abuse, and updating systems. We do not collect more personal data than we need to fulfil our purposes stated in this Privacy Notice and we will not retain it for longer than is necessary.

International transfers of personal data

Some of our group entities and service providers are located outside of the European Economic Area (EEA), in the United States or India, for instance. We may share this information with such parties, primarily cloud service providers, to assist us in providing you with the functionality you desire.

Accordingly, if you are an EU national and reside in the EU, or are non-EU national residing in the EU, whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

where we use providers based in the US, we may transfer your personal data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.
where we use certain service providers based outside of the US, we may transfer your personal data in accordance with EU data protection law requirements by using standard contractual clauses that have been approved by the European Commission.

Such a transfer may also be necessary in order to perform a contract with you, fulfil your request, and/or through obtaining your explicit consent.

About us

Lutron Electronics Co., Inc. is headquartered in Coopersburg, Pennsylvania, United States. We are approximately 60 miles north of Philadelphia. We are an industry leading manufacturer of lighting control systems and have been in business for more than 50 years.

For EU regulatory purposes, the data controller is:
     Lutron Electronics, Co., Inc.
     7200 Suter Road
     Coopersburg, PA 18036 USA

and our EU representative is:
     Lutron EA Ltd.
     3rd Floor, 51 Lime Street
     London, EC3M 7DQ England

Changes to this Privacy Notice and your duty to inform us of changes

To ensure that you are always aware of how we use your personal information we will update this Privacy Notice from time to time to reflect any changes to our use of your personal information. We may also make changes as required to comply with changes in applicable law or regulatory requirements. We will notify you by e-mail of any significant changes. However, we encourage you to review this Privacy Notice periodically to be informed of how we use your personal information.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.