The App provides you with many options to customize the functionality of the lighting control system. Additionally, the App provides you with the choice to Share App usage and diagnostic information with us. You may toggle this feature in the “Send Usage Data”.
The following is required to be provided to EU users: If you enable this functionality, we use your Data for understanding how the App is used and to diagnose problems with the App. We hope you agree to share this information as it helps us build better products and Apps. As examples of how we use this information: we may use this information to better understand what functions of the App are used the most and to learn about App processing errors so that we can focus on software development in these areas. We may also collect the type and number of devices connected to your lighting control system so that we can focus our product development and make informed business decisions.
We share this information with third-party providers who log and provide App usage and diagnostic information to us.
The following is required to be provided to EU users: The legal basis for our use of your Data for the purposes described in this section is your consent.
Getting help from us:
Within the App, you may request assistance from us by sending system log files from the App to us. These log files contain a full copy of your lighting control system Data, including scene and button names to enable full troubleshooting. If you provide system log files to us, we use this Data for the purpose of diagnosing and responding to your inquiry requesting assistance. We retain log files you send to us for up to 1 year after we have addressed your request for assistance.
The following is required to be provided to EU users:
We may share your system log files with Lutron United States operations and Lutron India operations (Lutron GL Sales and Services Pvt. Ltd.). Additionally, for select technical issues, we may share your log files with a contractor located in India.
The legal basis for our use of your Data for the purposes described in this section is to perform our obligations in accordance with the contract that we have with you, in this case to respond to your request for assistance.