Lutron privacy policy
Revised: June 27, 2024

myLutron Cookie Notice

More information about cookies

Lutron uses cookies to provide you the best user experience when using our website(s). To help to protect your privacy, we feel that it is important that you know about the cookies our website(s) use and their purpose.

What are cookies?

Cookies are small pieces of data that are stored by a user's web browser when accessing a website. Cookies are part of the flow of information between hardware devices and web browsers, and can be used for, among other things, customizing user interaction with website and enhancing website performance and utility.

Why are cookies used?

Cookies may be used for many different purposes.

  1. Required (Strictly Necessary) Cookies: These cookies are required to make the websites function properly and give you access across Lutron sites. 

  2. Analytics (Performance) Cookies: These cookies are used to analyze how the Lutron website is used, to count the number of visitors, and to identify improvement opportunities. Website usage statistics and other reports are not linked to an individual. 

  3. Functional Cookies: These cookies allow the website to remember the choices you make such as your username, language, or the region you are in, and provide enhanced, more personal features. They may also be used to provide services you have asked for such as watching a video or speaking with a customer service representative via chat. 

  4. Targeting Cookies: These cookies may be placed by websites other than Lutron, such as by advertising companies we are working with. They may be used by those companies to help provide more relevant advertising and are subject to the respective policies for the aligned external services. Lutron may share your information for the purpose of targeted advertising.

Depending on the cookies in use, we may collect personal information about your device, browsing actions and patterns. Similar to cookies, we may also collect personal information by using, pixels, beacons, log files, and other similar technologies in order to compile information about your web site usage and your interaction with email received from Lutron. 

Please be aware that disabling cookies will prevent you from accessing myLutron websites

What cookies are being used?

Lutron's website uses the following cookies:

Cookie NamePurpose
ARRAffinityWebsite load balancing
CookieStorageConsentContains the consent of the user for storing data in cookies
_RequestVerificationTokenAuthentication cookies required for providing secure Login access to website.
featureconfigUsed by Online Quotes for showing details of features being released.
ASP.NET_SessionIdDefault cookie created by Online Quotes to maintain session
.ASPXAUTHDefault cookie used to determine if a user is authenticated.

This cookie is used for identity access management (IAM) services to temporarily store information about a user to support log in

The information contains user information such as email Id and claims. It is encrypted and secured.


This cookie is used to store application specific information of a user to verify authenticity in every subsequent call to application after login.

The information contains user information such as email Id and claims. It is encrypted and secured.

Saltmarsh-UserData-Application cookie to manage client-side state - user's currently selected Lutron account number
__RequestVerificationTokenMVC - Anti-forgery cookie - Safeguard for CSRF attacks. Anti-forgery token managed by .NET MVC. Does not contain any user information.

Azure application insights cookie to help analytical scripts grouping data, such as client-side performance and usage data e.g. Page load times, Exceptions, Ajax calls time, request-response code, etc. per user.

Cookie itself does not store any personally identifiable or user information.

ai_userAzure application insights cookie to identify returning user in the web application.
Local storageThis is used to remember user input across user's sessions on a same agent (same machine and browser) , such as to remember project search input.
OTPEncrypted Cookie that provides 2-factor authentication.
Google AnalyticsThis cookie allows for aggregate reporting of website activity related to site audience and usage patterns.
_gaCookies that store the session ID from myLutron so the user can be retrieved if the page refreshes
OTZGoogle Tools cookie cookies used for playing embedded YouTube videos
__utmaCookies used for loading fabric images from Lutron
SIDCCGoogle analytics cookies
AIDGoogle advertising cookie
_gaCookies used for maintaining the user's session properly
(Unnamed)Secure cookies used for loading website assets
.AspNet.MvcCookie Cookies that store session information
OpenIdConnect.nonce.5rBcqkiCvaf7rv6zhtAXJ00iFENBPO2Nr%2FRgKukEAlY%3D A cookie used by Microsoft's OpenIDConnect middleware to mitigate replay attacks.
MTPRODCSRF A cookie used by our payment processor to protect against Cross-site request forgery (CSRF). 
_culture Cookie used by our payment processor and required by the application. 
ASP.NET_SessionId_MTProd A cookie used by our payment processor to identify the users' session on the server. The session used to store data in between off HTTP requests on server. 

A cookie necessary to support Cloudflare Bot Management, currently in private beta. As part of our bot management service, this cookie helps manage incoming traffic that matches criteria associated with bots.

This is a CloudFoundry cookie

ApplicationGatewayAffinityCORS A cookie used by our payment processor at Application Gateway in order to persist a user’s selections across sessions, even for cross-origin requests. 
UserLogout.ClientIDSigns user out of Lutron resource.
Forward federated users to their identity provider.

How to manage or disable cookies in your browser

Many internet browsers have settings to enable global privacy controls (GPCs) or have a feature called “do not track” (or similar) option available in the browser’s settings. These features let you tell websites that you do not want to have your online activities tracked.  

Please be aware that myLutron websites are not currently able to respond to these settings, however you may manually modify your settings at any time.  

For further information about how to refuse cookies, please refer to your browser ‘help’ section or 

You may find further information on how to disable cookies or manage your cookie settings for the browser that you use from the following list: