Lutron privacy policy
Revised: December 31, 2022

Shade Configuration Tool (SCT)

This Privacy Notice describes personal data we collect when you use the Lutron SCT software and provides information about your rights.

If you use other Lutron websites, software, or Apps, see the privacy notifications for the website, software, or App you are accessing. If you "sign in" to a myLutron account please note that there is a different privacy notification that you should review.

IMPORTANT NOTE: The SCT software is designed as a business to business tool to configure custom window shading. Distribution and use of this software is limited to authorized Lutron customers. In the interest of our mutual customers’ privacy, WE ENCOURAGE USERS OF THE SCT SOFTWARE TO NOT ENTER PERSONAL INFORMATION WHICH IDENTIFIES, OR MAY IDENTIFY INDIVIDUALS WHO WILL BE THE END-USER OF THE WINDOW SHADES.


What information do we collect and for what purposes is your data used?

Information you provide:

We use the information you input into the SCT software for the purposes of designing, quoting, manufacturing, shipping and providing you customer service regarding the SCT software and requested custom window shades.

The legal basis for our use of your data for the purposes in this section is to:

  1. Perform our obligations in accordance with the contract that we have with you, in this case to quote and sell custom window shades to you
  2. It is in our legitimate interest to use your data to build and maintain a quality software experience for our customers, and
  3. We may use your personal information to comply with any legal obligations that may be imposed upon us.


With Whom May We Share Your Personal Data?

We will not share your personal data with others, except in the following circumstances:

  1. Service providers. We may disclose your personal data to third-party service providers to provide us with services such as software development assistance, shipping/freight services, information technology services, and regulatory services in other countries.

  2. Our other group companies. We may disclose your personal data to our other group companies to provide you with tailored services and communications, or in accordance with our business administrative practices.

  3. Legal reasons. We may use or disclose your personal data as we deem necessary or appropriate under applicable laws; to respond to requests from public, governmental, and regulatory authorities; to comply with court orders, and other legal processes.

How to Access Data and Your Rights

You have the following rights in relation to the personal data we hold about you:

  1. Your right of access. If you ask us, we’ll confirm whether we’re processing your personal data and, if so, provide you with a copy of that personal data (along with certain other details).

  2. Your right to rectification. If the personal data we hold about you is inaccurate or incomplete, you’re entitled to have it rectified. If we’ve shared your personal data with others, we’ll let them know about the rectification where possible. If you ask us, where possible and lawful to do so, we’ll also tell you who we’ve shared your personal data with so that you can contact them directly.

  3. Your right to erasure. You can ask us to delete or remove your personal data in some circumstances such as where we no longer need it or if you withdraw your consent (where applicable). If we’ve shared your personal data with others, we’ll let them know about the erasure where possible. If you ask us, where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your personal data with so that you can contact them directly. Upon deleting your personal data, backups of personal data may linger for a bit with us before they are deleted. Also, we may need to retain certain data if required to do so for legal reasons.

  4. Your right to restrict processing. You can ask us to ‘block’ or suppress the processing of your personal data in certain circumstances such as where you contest the accuracy of that personal data or you object to us processing it. It won’t stop us from storing your personal data though. We’ll tell you before we lift any restriction. If we’ve shared your personal data with others, we’ll let them know about the restriction where it is possible for us to do so. If you ask us, where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your personal data with so that you can contact them directly.

  5. Your right to data portability. You have the right, in certain circumstances, to obtain personal data you’ve provided us with (in a structured, commonly used and machine-readable format) and to reuse it elsewhere or to ask us to transfer this to a third party of your choice. We will provide the information in a common industry format to you via email upon your request.

  6. Your right to object. You can ask us to stop processing your personal data, and we will do so, if we are:
    • Relying on our own or someone else’s legitimate interests to process your personal data, except if we can demonstrate compelling legal grounds for the processing; or
    • Processing your personal data for direct marketing.
  7. Your rights in relation to automated decision-making and profiling. You have the right not to be subject to a decision when it’s based on automatic processing, including profiling, if it produces a legal effect or similarly significantly affects you, unless such profiling is necessary for entering into, or the performance of, a contract between you and us.

  8. Your right to withdraw consent. If we rely on your consent (or explicit consent) as our legal basis for processing your personal data, you have the right to withdraw that consent at any time.

  9. Your right to lodge a complaint with the supervisory authority. If you have a concern about any aspect of our privacy practices, including the way we’ve handled your personal data, you can report it to the UK Information Commissioner’s Office (ICO). You can find details about how to do this on the ICO website at or by calling their helpline on 0303 123 1113. Alternatively, you can report your concerns to your national data protection regulator if you are based in another EEA jurisdiction outside the UK.

To request a copy of your data, request to have your personal data erased, or other privacy inquiry, contact us at:

Lutron Electronics, Co., Inc.
Attn: Data Privacy
7200 Suter Road
Coopersburg, PA 18036 USA

Again, please be sure to include the nature of your request.

How long do we keep your personal data & how do we protect it?

Lutron will retain the personal data that it collects from for generally less than ten years, however if we believe we need to retain personal data for to respond to a legal inquiry, we may retain the data for a longer period.

Lutron takes security very seriously and we follow industry best practices around securing data, monitoring for potential abuse, and updating systems. We do not collect more personal data than we need to fulfill our purposes stated in this Privacy Notice and we will not retain it for longer than necessary.

International transfers of personal data

Some of our group companies and service providers are located outside of the European Economic Area (EEA), in the United States, Mexico, or India, for instance. We may share this information with such parties to assist us in quoting and manufacturing the window shades you are seeking to purchase.

Accordingly, if you are an EEA national and reside in the EEA, or are non-EEA national residing in the EEA, whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  1. Where we use providers based in the US, we may transfer your personal data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.
  2. Where we use certain service providers based outside of the US, we may transfer your personal data in accordance with EU data protection law requirements by using standard contractual clauses that have been approved by the European Commission.

About us

Lutron Electronics Co., Inc. is headquartered in Coopersburg, Pennsylvania, United States. We are approximately 60 miles north of Philadelphia. We are an industry leading manufacturer of lighting control and window shading systems and have been in business for more than 50 years.

Contact us at: and please be sure to include the nature of your request.

For EU regulatory purposes, the controller is:

Lutron Electronics, Co., Inc.
Attn: Webmaster-Europe
7200 Suter Road
Coopersburg, PA 18036 USA

and our EU representative is:

Lutron LTC.
10, rue du Colisée
75008 Paris France

and our EU representative is:
Lutron EA Ltd.
3rd Floor, 51 Lime Street
London, EC3M 7DQ England

Changes to this Privacy Notice

To ensure that you are always aware of how we use your personal data we will update this Privacy Notice from time to time to reflect any changes to our use of your personal data. We may also make changes as required to comply with changes in applicable law or regulatory requirements. We will notify you by e-mail of any significant changes. However, we encourage you to review this Privacy Notice periodically to be informed of how we use your personal data.